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Pan-American Life Insurance Group is currently experiencing a disruption to some of our services and we are working to restore them. To facilitate communication during this time, we have created temporary email accounts as an official communication channel.

Please contact us at the following email addresses. We apologize for any inconvenience this may cause. We will provide updates as they become available.

United States

Country

US Group Customer Service
Hours: 7:30 am to 5:00 pm CST

US Group Account Management
Hours: 7:30 am to 5:00 pm CST

US Group New Business
Hours: 7:30 am to 5:00 pm CST

US Life
Hours: 8:00 am to 5:00 pm CST

United States

CustomerServiceUSG.temp@palig.onmicrosoft.com

AccountManagementUSG.temp@palig.onmicrosoft.com

NewBusinessUSG.temp@palig.onmicrosoft.com

PolicyService.temp@palig.onmicrosoft.com


Latin America and Caribbean

Our regular customer service phone lines are active. In addition, you can send your questions to the email accounts in the table below from 8am to 5pm local times.

For Medical Emergencies after 5pm, please use RSCTemp@palig.onmicrosoft.com

Country

Pre-Authorizations

Customer Service

New Business Individual

New Business Group

Claims

Aruba

CustomerServiceAW.temp@palig.onmicrosoft.com

ClaimsAW.temp@palig.onmicrosoft.com

Caribbean

Authorizations.temp@palig.onmicrosoft.com

CustomerService.temp@palig.onmicrosoft.com

IndividualSales.temp@palig.onmicrosoft.com

GroupSales.temp@palig.onmicrosoft.com

Claims.temp@palig.onmicrosoft.com

Cayman

AuthorizationsKY.temp@palig.onmicrosoft.com

CustomerServiceKY.temp@palig.onmicrosoft.com

SalesKY.temp@palig.onmicrosoft.com

ClaimsKY.temp@palig.onmicrosoft.com

Colombia

AutorizacionesCO.temp@palig.onmicrosoft.com

ServicioAlClienteCO.temp@palig.onmicrosoft.com

VentasIndividualCO.temp@palig.onmicrosoft.com

VentasGrupoCO.temp@palig.onmicrosoft.com

ReclamosCO.temp@palig.onmicrosoft.com

Costa Rica

AutorizacionesCR.temp@palig.onmicrosoft.com

ServicioAlClienteCR.temp@palig.onmicrosoft.com

VentasIndividualCR.temp@palig.onmicrosoft.com

VentasGrupoCR.temp@palig.onmicrosoft.com

ReclamosCR.temp@palig.onmicrosoft.com

Curacao

CustomerServiceCW.temp@palig.onmicrosoft.com

ClaimsCW.temp@palig.onmicrosoft.com

Ecuador

AutorizacionesEC.temp@palig.onmicrosoft.com

ServicioAlClienteEC.temp@palig.onmicrosoft.com

VentasIndividualEC.temp@palig.onmicrosoft.com

VentasGrupoEC.temp@palig.onmicrosoft.com

ReclamosEC.temp@palig.onmicrosoft.com

Ecuador

Reembolso
ReembolsoEC.temp@palig.onmicrosoft.com

Creditos Hospitalarios
CreditosHospitalariosEC.temp@palig.onmicrosoft.com

El Salvador

AutorizacionesES.temp@palig.onmicrosoft.com

ServicioAlClienteES.temp@palig.onmicrosoft.com

VentasIndividualES.temp@palig.onmicrosoft.com

VentasGrupoES.temp@palig.onmicrosoft.com

ReclamosES.temp@palig.onmicrosoft.com

Guatemala

AutorizacionesGT.temp@palig.onmicrosoft.com

ServicioAlClienteGT.temp@palig.onmicrosoft.com

VentasIndividualGT.temp@palig.onmicrosoft.com

VentasGrupoGT.temp@palig.onmicrosoft.com

reclamodigital.GT.Temp@palig.onmicrosoft.com

Honduras

AutorizacionesHO.temp@palig.onmicrosoft.com

ServicioAlClienteHO.temp@palig.onmicrosoft.com

VentasIndividualHO.temp@palig.onmicrosoft.com

VentasGrupoHO.temp@palig.onmicrosoft.com

ReclamosHO.temp@palig.onmicrosoft.com

IMM

IMMAuthorizations.temp@palig.onmicrosoft.com

IMMService.temp@palig.onmicrosoft.com

IMMVentas.temp@palig.onmicrosoft.com

IMMClaims.temp@palig.onmicrosoft.com

Mexico

AutorizacionesMX.temp@palig.onmicrosoft.com

ServicioAlClienteMX.temp@palig.onmicrosoft.com

VentasIndividualMX.temp@palig.onmicrosoft.com

VentasGrupoMX.temp@palig.onmicrosoft.com

ReclamosMX.temp@palig.onmicrosoft.com

Panama

AutorizacionesPA.temp@palig.onmicrosoft.com

ServicioAlClientePA.temp@palig.onmicrosoft.com

VentasIndividualPA.temp@palig.onmicrosoft.com

VentasGrupoPA.temp@palig.onmicrosoft.com

ReclamosPA.temp@palig.onmicrosoft.com

Puerto Rico

AutorizacionesPR.temp@palig.onmicrosoft.com

ServicioAlClientePR.temp@palig.onmicrosoft.com

ReclamosPR.temp@palig.onmicrosoft.com

Private Client Life

GlobalServices.temp@palig.onmicrosoft.com

NBAdmin.temp@palig.onmicrosoft.com